Assistant Housekeeping Manager
Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
Obtains list of vacant rooms to be cleaned immediately list of prospective checkouts or discharges in order to prepare work assignments.
Experience with turn down service, special needs of VIP Guests, etc. is helpful.
Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
Prepares and distributes the Room assignment sheet and floor keys to room attendant.
Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
Schedules cleaning for lobby area, public restrooms, hallways, entrances, elevators.
Inventories cleaning supplies linen stock to ensure adequate supplies.
Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
Provides support to the Rooms Division Director in all areas of Housekeeping operation, such as staff training, coaching, counselling and also enforces to the hotels standard operating procedures.
Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
Maintain high quality of housekeeping standards in 1 the guest rooms 2 linens and uniforms 3 lost and found procedures 4 laundry and 5 public area.
Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery.
Coordinate with vendors eg Pest control, Laundry services and other outsource services.
Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
Submit requests for repair and periodic maintenance of cleaning equipment.
Other duties and responsibilities necessary and approved by the Division Head.
Willing to work in Clark, Pampanga.