Chargeback Analyst

Paymentwall inc. - Manila
new offer (07/07/2020)

job description

As a Chargeback Analyst, you will provide vital support to Paymentwall’s fraud and risk management efforts by effectively analysing, resolving, and directing strategy to detect and prevent chargeback activities. You will pro­actively contribute to the identification of system improvements, new strategies and technologies related to the chargeback process.

  • Review, investigate, and resolve chargeback disputes accurately and in a timely manner while strictly adhering to various payment system requirements as well as domestic and international chargeback rules and regulations;

  • Analyze chargeback issues and reports for Paymentwall and its clients;

  • Maintain strong professional knowledge on all internal and network processing system and provide a high standard for chargeback productivity and quality

  • Provide support to system functionality, chargeback process and dispute lifecycle

  • Work collaboratively with other teams, e.G, Merchant Risk and Fraud, communicate chargeback irregularities and fraud trends, and share ideas on solutions to minimize fraud and chargeback cases.

  • A Bachelor’s degree, preferably in business, finance, communication or any related discipline

  • 2+ years obligatory experience in chargeback processing within an online payments space;

  • Strong knowledge of Visa/MasterCard rules and procedures;

  • Excellent written and verbal communication skills in English

  • Capability and flexibility to work on shifting schedules, including weekends and holidays

  • Sharp and decisive:
    You make sound data-driven decisions related to chargeback activities based on Paymentwall’s business model, various credit card networks and requirements;

  • Analytical and results-oriented:
    You approach chargeback cases logically and propose appropriate resolutions based on your findings;
    You tackle each case from start to finish, supporting your actions with evidence and following up when further action is needed;

  • Self-starter:
    You can organize and manage your work independently even in fast-paced and high-stress environments;

  • Passionate about teamwork:
    You are able to drive action from other teams and colleagues towards common goals on risk management

  • Confident and ambitious:
    You have a growth mindset;
    you find ways to improve chargeback management on a global scale every day and look for ways you can learn and do more

Apply via sending your CV in English. Only shortlisted candidates will be contacted.

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Chargeback Analyst

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