Fraud And Risk Team Lead
If you are smart, analytical, ambitious, creative and passionate about all things on the internet, this opportunity to join and grow in a top global payments company as a Fraud and Risk Team Lead could be for you!
Paymentwall is seeking for a proactive, service-oriented, and resourceful Fraud and Risk Team Lead. As a Team Lead for the Fraud and Risk team, you will keep your team members focused and ensure that all transactions done on Paymentwall are secured and fraud is prevented for Paymentwall customers. You must have a strong people management skills. You will lead by example and drive your team's performance to a whole new level, and contribute to overall improvement or fraud management processes.
Lead, coach, train, motivate, and drive the performance of the fraud and risk team;
- Set individual and team KPIs and service levels, ensure adherence, and manage team’s expectations and behaviors;
Ensure adequate coverage and work distribution by managing team schedule;
Identify and address gaps and opportunities in individual and team performance by developing and implementing new processes and guidelines;
Work closely with the development team to provide information and recommendations to create back-end tools to best facilitate responses to our customers and improve our risk and fraud management system and tools.
A Bachelor’s degree in business, finance, banking, commerce, communications, or any related discipline;
At least three (3) years experience in fraud prevention or risk management environment;
- Strong analytical skills and attention to detail, can detect trends and unusual patterns;
Excellent communication skills in English, both written and verbal;
Proven track record in leadership, preferably within the internet and digital space.
Experience in working for a payments based company, i.E. credit card processing, e-Wallet, digital goods, banking or other payments related businesses, or Experience dealing with high volume responses.
A driven leader:
You have strong people management experience - you can coach, support and drive your team to consistently handle customer concerns with a sense of urgency, empathy, accuracy, and professionalism.
You are a high-performer, extremely efficient in delivering positive customer experience and improving internal processes while being sensitive to business costs and reputation;
Highly communicative and adaptive:
You can easily establish rapport with others;
You are comfortable interacting with team members across the board and on a global scale
Passionate and opportunistic:
You are ambitious, innovative, and continuously find ways to improve yourself as you influence and inspire team members to work towards excellent customer service.
Only shortlisted candidates will be contacted.